Messaging and AI: SImple Things You Can Implement Now
WEBINARS, / 23 Feb 2017
Messaging and AI: Simple Things You Can Implement Now
Duration: 30 mins
Messaging and AI are changing the very nature of how companies engage with customers. New messaging channels are presenting new challenges – more channels mean more noise and more contact. With customers firmly in the driving seat and this shift towards messaging, companies are scrambling to develop/deploy both an AI and messaging plan.
But getting started with messaging and AI doesn’t have to be so daunting. There are simple steps that the contact centre can take when embarking into this new messaging world, and it doesn’t involve pulling the plug on the phone and email.
In this on-demand webinar, we will look at:
Deploying simple AI in traditional channels
Taking the first steps into messaging not taking a ‘all at once’ approach
How to Increase message volume to fuel the AI engine
Deploying AI is about inbound just as much as outbound