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Messaging and AI:  SImple Things You Can Implement Now

Messaging and AI: SImple Things You Can Implement Now

Webio

Messaging and AI: Simple Things You Can Implement Now

Duration: 30 mins

Messaging and AI are changing the very nature of how companies engage with customers.  New messaging channels are presenting new challenges – more channels mean more noise and more contact.  With customers firmly in the driving seat and this shift towards messaging, companies are scrambling to develop/deploy both an AI and messaging plan.

But getting started with messaging and AI doesn’t have to be so daunting. There are simple steps that the contact centre can take when embarking into this new messaging world, and it doesn’t involve pulling the plug on the phone and email.

In this on-demand webinar, we will look at:

  • Deploying simple AI in traditional channels
  • Taking the first steps into messaging not taking a ‘all at once’ approach
  • How to Increase message volume to fuel the AI engine
  • Deploying AI is about inbound just as much as outbound

 


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METRICS WE’VE ACHIEVED

64%
reduction in inbound calls
80%
improvement in agent productivity
70%
reduction in operational costs
60%
score increase of customer experience

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