Messaging and AI are changing the very nature of how companies engage with customers. New messaging channels are presenting new challenges -- more channels mean more noise and more contact. Companies are struggling to understand how they can develop their contact strategy to include Messaging, AI and Chatbots into their existing channels of Voice, Live Chat and SMS.
But getting started with Messaging, AI and Chatbots doesn't have to be so daunting. There are simple steps that the contact centre can take when embarking into this new messaging world, and it doesn't involve pulling-the-plug on present activities. It's all about complimenting what you are doing already and experiencing immediate benefits for you and the business.
In this 40-minute webinar we will look at:
Join us on
Date > Friday August 18th
Time > 10:15am GMT