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Messaging, AI and Chatbots: Simple Things You Need to Know to Start Implementing Now

Messaging, AI and Chatbots: Simple Things You Need to Know to Start Implementing Now

Messaging, AI and Chatbots: Simple Things You Need to Know to Start Implementing Now

Webinar | Friday August 18th - 10:15am

Messaging and AI are changing the very nature of how companies engage with customers. New messaging channels are presenting new challenges -- more channels mean more noise and more contact. Companies are struggling to understand how they can develop their contact strategy to include Messaging, AI and Chatbots into their existing channels of Voice, Live Chat and SMS.

But getting started with Messaging, AI and Chatbots doesn't have to be so daunting. There are simple steps that the contact centre can take when embarking into this new messaging world, and it doesn't involve pulling-the-plug on present activities. It's all about complimenting what you are doing already and experiencing immediate benefits for you and the business.

In this 40-minute webinar we will look at:

  •     Deploying simple AI in traditional channels
  •     Taking the first steps into messaging by not taking an 'All At Once' approach
  •     How to increase message volumes to fuel the AI engine
  •     How deploying AI is about inbound just as much as outbound

Join us on
Date > Friday August 18th
Time > 10:15am GMT

 


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