2018 is a shaping up to be a great time for customer engagement. With AI now permeating everyday life, the benefits of highly personalised, real-time, human/digital engagement is now a reality.
A Forbes report states some businesses who are embracing AI have set goals of reducing call volumes by more than 50% within 2 years and others are looking to phase out e-mail in favour of real-time agent communications like chatbots and chat.
Now is the time to act and there’s never been a better time to take a look 'under the hood’ and see how you can invigorate and improve your customer engagement. So where is the best place to start?
In this 60-minute webinar, we will look at: