The challenge of managing customer engagement is more difficult than ever. Customers want to connect easily, quickly and get answers fast. Multi-Channel, Multi-Modal, Messaging Apps, Chatbots and AI are just a few of the advancements that have made the job of engaging with customers more challenging. Customers are more demanding than ever and want to engage with you and you with them via their channels of choice, and that's typically not what is being offered today.
In this 45-minute webinar, gain an insight into how Artificial Intelligence is helping contact centres take the pain out of inbound contact and is managing all structured and unstructured inbound/outbound contact regardless of the channel. Whether it is SMS, Facebook Messenger, WhatsApp etc., more channels result in more noise and more contact, but that doesn't have to mean more agents and more costs. In fact, it is just the opposite.