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How AI Chatbots Can Manage Customer Conversations using 50% Less Agents

How AI Chatbots Can Manage Customer Conversations using 50% Less Agents | Webinar

How AI Chatbots Can Manage Customer Conversations using 50% Less Agents

 Duration: 45mins

The challenge of managing customer engagement is more difficult than ever.  Customers want to connect easily, quickly and get answers fast.  Multi-Channel, Multi-Modal, Messaging Apps, Chatbots and AI are just a few of the advancements that have made the job of engaging with customers more challenging. Customers are more demanding than ever and want to engage with you and you with them via their channels of choice, and that's typically not what is being offered today. 

In this 45-minute webinar, gain an insight into how Artificial Intelligence is helping contact centres take the pain out of inbound contact and is managing all structured and unstructured inbound/outbound contact regardless of the channel.  Whether it is SMS, Facebook Messenger, WhatsApp etc., more channels result in more noise and more contact, but that doesn't have to mean more agents and more costs. In fact, it is just the opposite. 

Learn more about:

  • Reducing the number of agents needed to manage inbound contact by 50%
  • How AI Chatbots can triage and route conversations more efficiently
  • "Blended AI" allowing AI Chatbots and Live Agents to work seamlessly together
  • How baby steps are the way to get started with AI and Chatbots

This webinar is now on-demand.  To get your copy e-mail more@webio.com

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METRICS WE’VE ACHIEVED

64%
reduction in inbound calls
80%
improvement in agent productivity
70%
reduction in operational costs
60%
score increase of customer experience

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