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Get Customers Paying Across All Channels with a Little Help from AI and Chatbots

Get Customers Paying Across All Channels with a Little Help from AI and Chatbots - Webinar 27th Oct

Get Customers Paying Across All Channels with a Little Help from AI and Chatbots

Friday October 27th | 10:15am GMT | Duration: 45mins

Engaging with customers, assessing vulnerability and getting payments is a constant challenge. With the pace of change around customer communications and rise of messaging as the preferred contact channel, the focus has now shifted from hammering customers with phone calls to conversing in a fair, timely manner that results in payment.

The challenge for collections teams is knowing how to marry existing channels like SMS and Voice, and newer messaging channels like Messenger, WhatsApp and Viber to maximise customer engagement and increase collections whilst reducing operational costs.

In this 45-minute webinar, we will focus on why and how the collections industry is starting to follow in the footsteps of Retail and Financial Services by moving into the world of conversational messaging.


Hear More About How To :

  • Improve engagement in new and existing channels (SMS, Messenger etc.)
  • Introduce AI and Chatbots to manage lower-value conversations
  • Allow a single agent to manage 15 customer conversations
  • Apply 'Propensity to Pay' intelligence to improve payment outcomes
  • Take and easily process payments via messaging

Join Us On

Date:  Friday Oct 27th
Time:  10:15am GMT


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64%
reduction in inbound calls
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improvement in agent productivity
70%
reduction in operational costs
60%
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