Engaging with customers, assessing vulnerability and getting payments is a constant challenge. With the pace of change around customer communications and rise of messaging as the preferred contact channel, the focus has now shifted from hammering customers with phone calls to conversing in a fair, timely manner that results in payment.
The challenge for collections teams is knowing how to marry existing channels like SMS and Voice, and newer messaging channels like Messenger, WhatsApp and Viber to maximise customer engagement and increase collections whilst reducing operational costs.
In this 45-minute webinar, we will focus on why and how the collections industry is starting to follow in the footsteps of Retail and Financial Services by moving into the world of conversational messaging.
Date: Friday Oct 27th
Time: 10:15am GMT