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Customer Service, AI & Chatbots: Your 12-Month Action Plan | Webinar

Customer Service, AI and Chatbots:  Your 12-Month Action Plan

Duration: 60 mins

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Customers expect 24x7x365 service and AI and chatbots deliver just that. Faster, accurate, personalised resolutions.  That is why 38% of enterprises are already using AI technology with 62% planning to implement it by the end of this year.

Customers are eager to get their questions answered and issues resolved quickly.  Businesses must be able to deliver this service efficiently and cost effectively.  It is as simple as that.  AI and chatbots can help deliver resolutions, faster than ever before.  So where is the best place to start to ensure you deliver great customer experiences every-time.

In this 60-minute webinar, we will be demonstrating how:

  • AI chatbots can be implemented in your Customer Service dept.
  • To lower inbound contact and speed up response rates
  • Machine Learning is applied and developed overtime to handle more complexity

We will break the session into 3 phases:

  • Phase One:     1- 3 mths      Getting started with AI  
  • Phase Two:      3- 9 mths      Using data to train the Machine Learning engine
  • Phase Three:   9- 12 mths    Longer term opportunities 

 

 

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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