Duration: 60 mins
Businesses are realizing that their customers now expect 24/7 customer engagement which is a challenge for many.
The significant shift towards conversational messaging cannot be ignored anymore. With 67% of customers using chatbots (not knowingly in all cases) for customer support in the last year (Gartner) and 80% of business planning to implement chatbots by 2020 (Business Insider). The time to act is now.
So how can your business start this transition into the world of chatbots and customer conversational messaging? It is not as challenging as you may think.
In this 60-minute webinar, we will look at: